01
Auto-attendant & call routing
Guide callers to the right team with business-hours schedules, holiday routing, extensions, hunt groups, menus, and voicemail destinations.
Kenmie Cloud Voice
Business calling.
Managed in the cloud.
A Kenmie-managed business phone system connecting desk phones, browsers, mobile users, voicemail, and intelligent call routing—without placing the core phone platform in your office.
Plan your cloud phone systemKENMIE MANAGEDCloud VoiceCALL · ROUTE · CONNECT
One connected communications system
Your business number, wherever work happens.
Desk phones, softphones, mobile users, voicemail, and call routing connect to one hosted platform designed and supported by Kenmie.
Built around the way your business answers
More than moving dial tone to the cloud.
A successful phone deployment depends on call flow, network readiness, number migration, endpoint selection, user training, and responsive administration. Kenmie coordinates those pieces as one managed service.
Cloud calling capabilities
The tools employees and callers expect.
Exact features, devices, calling plans, and retention options depend on the selected service configuration and customer requirements.
02
Business desk phones
Deploy supported, preconfigured IP phones for reception areas, offices, shared spaces, conference rooms, and other business roles.
03
Mobile & desktop calling
Use a business extension away from the desk through supported mobile, desktop, and browser-based calling experiences.
04
Voicemail & notifications
Give users personal voicemail with configurable notification and email-delivery options so important messages are easier to manage.
05
Recording & call history
Enable call recording where appropriate and review call activity through available reporting and administrative tools.
06
Fax, conferencing & reporting
Support common business workflows with available web fax, conference bridges, call records, and usage visibility.
One extension across devices
Answer from the desk, browser, or mobile app.
Give appropriate users a consistent business identity without tying every conversation to a single physical telephone.
At the desk
Supported IP phones provide a familiar, purpose-built calling experience for daily business use.
At the computer
Supported browser and desktop calling lets users work with their business extension from a computer.
On the move
A supported mobile app keeps business calling separate from an employee’s personal mobile identity.
The Kenmie deployment process
A planned transition from the first call flow to the first live call.
Assess
Review users, numbers, locations, Internet connectivity, existing call flows, paging, fax, and continuity requirements.
Design
Define extensions, menus, queues or hunt groups, schedules, endpoint choices, permissions, and the number-porting plan.
Migrate
Coordinate number porting, build the call flow, prepare supported devices, and plan the transition to reduce disruption.
Deploy
Install phones, activate users and applications, verify inbound and outbound calling, and provide practical user guidance.
Manage
Handle user changes, routing updates, issue escalation, documentation, and ongoing support as the organization changes.
The accountable layer
Cloud telephony with a local technology partner.
Kenmie remains the customer’s point of contact for design, deployment, routine administration, support, and coordination with the underlying service platform.
System and call-flow design
Number-porting coordination
Supported phone provisioning
User, extension, and voicemail setup
Auto-attendant and schedule configuration
Ongoing changes and responsive support
Choose the right architecture
Cloud-hosted or onsite phone system?
Kenmie supports both approaches. The right fit depends on control, survivability, locations, applications, staffing, and budget.
Hosted and managed in the cloud
- Minimal core phone infrastructure onsite
- Straightforward support for mobile and distributed users
- Subscription-based user and service model
- Kenmie-managed configuration and support
Onsite or privately controlled platform
- Greater local control and deployment flexibility
- Options for local survivability and specialized integrations
- Well suited to more customized communications environments
- Fortinet FortiVoice and FortiFone technology
Network and continuity readiness
Voice quality begins with the network.
Kenmie reviews Internet capacity, switching, power protection, Wi-Fi, traffic prioritization, and practical failover requirements before deployment. Cloud calling depends on working power and connectivity.
Explore network infrastructureEmergency calling requires accurate location information.
VoIP emergency calling differs from traditional telephone service. Emergency locations, user procedures, power, Internet availability, and applicable calling requirements must be addressed during design and onboarding.
Kenmie Cloud Voice