KENMIE CUSTOMER HELP CENTER
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Clear answers for common sign-in, security, email, backup, and support tasks.
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Customer help articles
21 articles
Install and activate WatchGuard AuthPoint
Set up the AuthPoint mobile app and connect it to your account using the activation message from Kenmie.
Read articleApprove an AuthPoint sign-in request
Respond safely to a push notification or use the one-time password shown in AuthPoint.
Read articleMove AuthPoint to a new phone
Migrate your AuthPoint token before retiring, trading in, or erasing your old phone.
Read articleResolve a Microsoft 365 sign-in problem
Work through common password, browser, multifactor authentication, and account-selection problems.
Read articleReport a suspicious or phishing email
Protect your account and help Kenmie investigate a message without interacting with it.
Read articleReview a quarantined email message
Decide whether a held message is legitimate and know when to ask Kenmie for review.
Read articleOpen and reply to a Protected Trust message
Use the Protected Trust secure-message notice to read or respond without exposing sensitive information.
Read articleRespond to an endpoint security alert
Know what to do when WatchGuard protection displays a threat, blocked action, or restart notice.
Read articleRequest a file or folder restore
Give Kenmie the information needed to locate and safely restore protected data.
Read articlePrepare for a Kenmie remote-support session
Get the device and problem details ready so a technician can begin troubleshooting efficiently.
Read articleOpen and prioritize a Kenmie support request
Provide useful details and choose an urgency that reflects the business impact.
Read articleConnect to your organization’s secure Wi-Fi
Choose the correct business wireless network and report connection problems without weakening security.
Read articleConnect to the WatchGuard Mobile VPN
Start a secure remote connection and gather the right information when it will not connect.
Read articleRequest review of a website blocked by WatchGuard
Understand a network, endpoint, or FireCloud block and request a safe review when business access is needed.
Read articleUse WatchGuard FireCloud away from the office
Know what FireCloud does on a managed device and what to report if access changes while traveling or working remotely.
Read articleRespond to a WatchGuard restart or patch prompt
Protect your work and complete security updates when a managed computer asks to restart.
Read articleWhat to do when Kenmie contacts you about a security alert
Respond safely when monitoring from NDR, endpoint, identity, cloud, or MDR services identifies suspicious activity.
Read articleUse the AuthPoint password manager safely
Store and fill business credentials in the approved vault when your organization has enabled AuthPoint password management.
Read articleSend a secure message with Protected Trust
Protect sensitive email and attachments using the Send It Secure Outlook add-in or secure portal.
Read articleUse your Exclaimer email signature in Outlook
Apply the correct managed signature to a new message, reply, or forwarded email.
Read articleFix a missing, duplicate, or incorrect Exclaimer signature
Check the message type and Outlook add-in before asking Kenmie to correct managed signature data.
Read articleStill need help?
Talk with Kenmie Support.
For routine assistance, email support@kenmiecomputer.com. For urgent security concerns or a business-stopping outage, call 304-940-6362.