Approve a push request
- 1
Start signing in to the protected service on your computer or device.
- 2
Open the AuthPoint notification on your phone, or open the AuthPoint app if the notification does not appear.
- 3
Confirm that you initiated the sign-in and that the request details are reasonable.
- 4
Approve the request and complete any phone unlock, fingerprint, or face verification requested by your device.
Never approve an unexpected request. Deny it and contact Kenmie Support if requests continue or you suspect someone knows your password.
Use a one-time password
If the sign-in screen asks for a one-time password instead of sending a push, open AuthPoint and enter the changing six-digit code shown for the correct token. A code is temporary and should never be given to an unexpected caller or message sender.