Customer Help Center

WatchGuard Network Access

Connect to your organization’s secure Wi-Fi

Choose the correct business wireless network and report connection problems without weakening security.

4 min readUpdated September 7, 2026

Connect safely

  1. 1

    Select the wireless network name provided by your organization. Business, employee, device, and guest networks may have different access.

  2. 2

    Enter the assigned password or sign in with your work identity when prompted. Do not share an employee network password with visitors.

  3. 3

    Confirm the device shows a secure connection, then test access to the resource you need.


If the connection fails

  • Turn Wi-Fi off and back on, then reconnect to the correct network.
  • Forget the saved network only if Kenmie or your organization instructs you; you will need the correct credentials to reconnect.
  • Note the building area, network name, device, time, and whether nearby users are also affected.
  • Contact Kenmie if the connection repeatedly drops, shows no internet, or works in one area but not another.

Do not connect business devices to an unknown network with a similar name. A look-alike network can be used to intercept traffic.