Start a conversation
Customer Help Center

WatchGuard Network Access

Connect to the WatchGuard Mobile VPN

Start a secure remote connection and gather the right information when it will not connect.

5 min readUpdated September 7, 2026

Connect

  1. 1

    Connect the computer to a trusted internet connection before opening the VPN client.

  2. 2

    Open the WatchGuard VPN client assigned by Kenmie and select your organization’s connection profile if more than one is shown.

  3. 3

    Choose Connect and enter your assigned work credentials. Complete AuthPoint or other multifactor authentication if prompted.

  4. 4

    Wait for the client to report that it is connected before opening business applications or internal resources.

  5. 5

    Disconnect the VPN when remote access is no longer needed unless your organization has instructed you to leave it connected.

If it will not connect

  • Confirm ordinary websites work before troubleshooting the VPN.
  • Record the exact error, time, internet connection being used, and whether the VPN worked recently.
  • Restart the VPN client once. Avoid repeated password attempts that could lock the account.
  • Contact Kenmie if authentication succeeds but internal resources remain unavailable.

Avoid public or shared computers for remote access. Never approve an AuthPoint request you did not initiate.

For complete product documentation, see the WatchGuard Mobile VPN with SSL reference .