Resolve a Microsoft 365 sign-in problem

Try these checks

1. 1

   Confirm that you are using your work email address, not a personal Microsoft account.

2. 2

   Carefully re-enter the password. Check Caps Lock and avoid repeatedly trying a password you are unsure about, which can lock the account.

3. 3

   Open a private or incognito browser window and try signing in at microsoft365.com. This avoids conflicts with another Microsoft account already signed into the browser.

4. 4

   If asked for multifactor authentication, use the method your organization assigned. Never approve a request you did not initiate.

5. 5

   Restart the affected app or device if web sign-in works but Outlook, Teams, or another desktop app does not.

Contact Kenmie when

• The account is locked or disabled.
• Your phone or authentication method has changed.
• You receive an error code or repeated password prompts.
• Several people at your organization are affected.