If you still have the old phone
- 1
Install WatchGuard AuthPoint on the new phone.
- 2
On the old phone, open AuthPoint. Open the menu beside the token and choose Migrate Token. To move every token, use Migrate All Tokens from the main menu.
- 3
Confirm the migration. AuthPoint removes the selected token from the old phone and sends a new activation email.
- 4
Open the activation email and activate the token on the new phone.
- 5
Test a protected sign-in before erasing or trading in the old phone.
If the old phone is lost or unavailable
Contact Kenmie Support. For security, Kenmie will verify the request and reset or replace the token. Do not ask another employee to share an approval or one-time code.
Migrating removes the token from the old device. If you need both phones to work, contact Kenmie about adding another device instead.
For complete product documentation, see the WatchGuard token migration reference .