Include these details
- Your name, organization, location, and best callback number.
- The affected user, device, service, or application.
- What you expected, what happened, and the exact error wording.
- When the issue began, how many people are affected, and whether work can continue another way.
- Recent changes and any troubleshooting already attempted.
Choose the priority by business impact
- Urgent: a suspected security incident, widespread outage, safety issue, or critical business operation stopped with no workaround. Call Kenmie.
- High: several users or an important function is impaired and the workaround is limited.
- Normal: one user or device is affected, or a reasonable workaround exists.
- Request: a planned change, new user, access change, equipment request, or question that can be scheduled.
Contact Kenmie
Email support@kenmiecomputer.com for routine requests. Call 304-940-6362 for urgent business-impacting or security issues. Avoid sending passwords, multifactor codes, private health information, or other sensitive content in an ordinary email.