Before the session
- Save your work and close private or unrelated information.
- Keep the affected device powered on, connected to the internet, and connected to power if it is portable.
- Write down the problem, when it began, any error message, and the steps that reproduce it.
- Make sure an authorized user is available if a sign-in, approval, or business decision is required.
Verify the technician
Only begin remote access through a Kenmie support interaction you initiated or expected. If an unexpected caller asks to control your computer, end the call and contact Kenmie using 304-940-6362 or support@kenmiecomputer.com.
Do not give a technician your password or multifactor code. You may be asked to enter or approve authentication yourself while the sensitive value remains private.