Gather the restore details
- The affected computer, server, Microsoft 365 account, or protected system.
- The full file or folder name and its original location, if known.
- The last date and approximate time when the data was known to be correct.
- Whether the current version should be preserved before the restore.
- How urgently the restored data is needed and who is authorized to receive it.
Submit the request
Send the details to support@kenmiecomputer.com or use your normal Kenmie support channel. Kenmie will confirm the available recovery point and restoration location before replacing current data. For large or business-critical restores, expect Kenmie to coordinate timing and validation with an authorized contact.
If files were unexpectedly deleted, encrypted, or renamed, stop using the affected system and call Kenmie. The issue may require incident response before restoration.