When a block page appears
- 1
Do not repeatedly reload the site, try a different browser to bypass the block, or use a personal hotspot as a workaround.
- 2
Capture the full web address, block-page wording, category or reason, time, device, and business purpose.
- 3
Send the information to Kenmie Support and identify how urgently access is needed.
- 4
Wait for Kenmie to verify the destination and determine whether a narrow exception is appropriate.
A familiar website can be compromised or impersonated. A block is not proof of an error, even if the site worked previously.
Why the experience can differ
Firebox protection applies while traffic passes through the protected network. WatchGuard Endpoint Security or FireCloud can apply protection when a managed device is at home, in a hotel, or on another network. Tell Kenmie where the device was connected when the block occurred.